Frequently Asked Questions

Have a question about our store, or have a question about our products or how to order? You've come to the right place! See if your question is listed below. If it's not, you're always welcome to contact us to get your question(s) answered.

Store-Related Questions

What is your return policy?

Our return policy can be seen on our Policies and Terms page.

Where are you located?

Our retail store is permanently closed. However, we will still continue to operate our ecommerce website. You can reach us by phone or email by vising our contact page.

Do you work with commercial clients?

Yes, we have worked with many commercial clients through the years, from small "mom and pop" shops to large companies. Please call us at 616-245-5667 if you are a commercial client interested in working with us.

Product-Related Questions

Why do some products say "contact us for a price"?

If a product does not list a price, the reason is due to one of the following:

  • The product cannot be sold online due to manufacturer restrictions.
  • There are a complex number of custom options available for the product, making it very difficult to be ordered online. Call or Email us and we can take your order over the phone.

Do you send product samples or fabric/leather swatches?

Unfortunately due to the limited number of swatches available to us, we are unable to provide swatch samples.

Can we test out barstools before purchasing?

If you visit our retail store in person, we do allow you to take furniture to try in your home. We do require an imprint of your credit card to take furniture.

How do I know what height of barstool or chair to order?

Please see our page How to Measure for Barstools for complete information about what size and how many to choose.

What is the difference between a standard swivel and a memory swivel on a barstool?

Standard swivel barstools allow the seat to rotate 360° and keep their position when not in use. Memory swivel stools, on the other hand, rotate 90° in each direction, and will return to center when not in use.

Our barstools come from the factory with a standard swivel, unless you upgrade to a memory swivel (at extra cost). Note that not all products are available with a memory swivel option.

I have my own fabric I'd like to use, can I do that?

Please contact us for information on whether using your own fabric is possible for the product you want to purchase.

Will my furniture come pre-assembled?

In most cases, no. Simple assembly will be required which typically involves attaching the seat or top to the base using the supplied screws.

Do you offer more products than what is available on your website?

Absolutely! Due to manufacturer restrictions, we can only offer certain products on our website for sale. We have hundreds more products available for custom order in our store from manufacturers such as Bermex, John Thomas, Pastel, Darafeev, and JS Products.